Page 60 - Canadian Industry Online

CANADIAN INDUSTRY ONLINE - NOVEMBER 2015Northern Microtraining costs. Everyone in the compa- ny has great ideas to help us do a better job, and there is no hesitation to let me know and act on it.CIO: What messages do you have for your staff after 30 years in business?HY: Thank you for your hard work, we wouldn’t be here without your passion and dedication through- out the years. Keep up the great work and keep our customers’ computing need as the top priority.CIO: How does the company im-prove its services? Via customer feed- back?HY: We do various customer surveys, and regular customer visits throughout the year. On NMicroVIP.ca we allow customers to post their posi- tive and service improvement sugges- tions.Our client facing staff are always listening very carefully to a customer’s issue, and feeding that information back to our product management and production teams so we don’t make the same mistake twice, or repeat the mis-60| Canadian Industry Online | November, 2015