Page 61 - Canadian Industry Online

take a competitor has made. We take customer feedback very seriously, since we need to make sure we are always doing the best job possible to keep our relationship strong.GC: Northern Micro normally sends out customer surveys after hold- ing various events. We also have close relationships with our customer base and react quickly to their feedback.CIO: Do you have a vision for the next stage of growth for NM?RP: We are always looking for newopportunities to develop the business. We are in the process of opening a To- ronto Sales office which should provide us with access to a very large market with a lot of businesses that we hope to target with our Enterprise solutions team.GC: These are very interesting times in the life of Northern Micro. Our main customer, the Canadian Federal Government is implementing many changes to the way they procure IT. Change is rarely welcome but again, NM is in a better position than most for adapting to this change. If we were toNovember, 2015 | Canadian Industry Online |61