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CANADIAN INDUSTRY ONLINE - NOVEMBER 2015Northern Microimplement real and verifiable quality standards for our product. We settled on developing our own Quality Man- agement System to ensure every step of the process to transform components into a final working system was repeat- able, and traceable, with numerous quality checks throughout.We use the ISO 9001 and 14001 family of certifications to annually audit our Quality Management System and Environmental Management System, and have regular internal meetings to ensure we are continuously improving our quality to go above and beyond the ISO standard.Doing the right thing for the cus-tomer has always been a part of our culture, and is reflected in our commit- ment in delivering the best customer service possible. We know that when we delight the customer when they have a problem, they are more willing to work with us again. We actively track and measure our performance against internal benchmarks, and are always seeking ways to improve our scores by getting feedback from our customers.CIO: What is the company culture and how do you make sure your em- ployees are happy?HY: Our company is made up of a group of passionate and dedicated peo- ple that truly care about our customers,58| Canadian Industry Online | November, 2015